We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic areas such as elevators and elevator buttons, escalator handrails, and public restrooms. For gyms and spas, our teams are stepping up the cleaning and sanitization of surfaces and equipment. Routine cleaning extends to the employee areas of the hotel such as employee restrooms, break rooms and gyms.

All guests and colleagues are required to have a body temperature check each time they enter the hotel. During check-in, guests are asked if they are feeling well or showing any signs of illness, and anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to see a doctor immediately.

Good hand hygiene is one of the most important steps individuals can take to protect themselves. We have placed posters with correct hand-washing techniques and hand sanitizer dispensers throughout the hotels—at front desks, restaurants, event spaces, public restrooms and employee areas—to remind everyone of the importance of maintaining good hand hygiene.

Our colleagues are well-equipped with masks and gloves, and the policies for utilizing them depends on department responsibilities, tasks and local guidance. From front desk associates to housekeeping, spa therapists and kitchen staff, colleagues are trained on the importance of wearing appropriate protective gear and will be taking precautions in an effort to provide a safe environment for our guests.

To promote safety for our guests and colleagues, all room service orders will be delivered to the door. To minimize contact, our colleagues will knock on your door or ring your doorbell to notify you upon the delivery of your order.

Our teams are implementing new precautionary measures starting from food preparation, to set-up and service. We are frequently disinfecting kitchen surfaces, and colleagues are wearing masks and gloves when plating and serving made-to-order dishes. We have temporarily switched restaurants with a buffet offering to à-la-carte menus and made-to-order options, and we intend to switch back when additional hygiene and other measures are in place.

To promote air quality, our engineering teams are disinfecting air unit components and replacing air filters, as well as installing purification and sanitization devices designed to kill airborne bacteria and viruses. In addition, we are collaborating with independent third parties to conduct frequent air quality tests across all Alila hotels in Asia Pacific.

Our precautionary measures are developed in consideration of guidance and information shared by local health authorities and other leading organizations and experts. Posters are placed prominently throughout the hotels to remind guests of efforts they can take to protect their health while traveling. Across all relevant departments at a majority of hotels, we are stepping up the frequency of inspections by independent third parties in reliance upon standards of hygiene and safety such as ISO 22000 and HACCP.